Home > FAQ
  • Are you a manufacturer or a trader ?

    We are a manufacturer, and our main products are hookah charcoal tablet presses, ball briquette presses, charcoal briquette extruder, etc. We have our own technical team that can produce customized products for you according to your requirements.

  • What warranty do you provide ?

    We provide a one-year warranty service (not man-made damage), and lifetime technical service support.

  • How long is the delivery time ?

    The delivery time is generally 15-30 days. The specific delivery time depends on the specific machine you customize. If you need fast delivery, we can expedite production.

  • What is the delivery method ?

    We provide you with multiple delivery methods such as by sea, by air, by train, and express. Most of our machines are more suitable for sea transportation, which is fit for large and heavy products. Besides, the freight cost is cheap, but the transportation time is slightly longer than other transportation methods.

  • How do we install the machines ?

    We can send our engineers to your factory to install the machines, and also train your workers to operate the machines.

  • What about the package of the machines ?

    The inner packaging is stretch film, and the outer layer is a three-plywood case as per export standards.

  • Where is your company and how can I get there ?

    Our company is in Zhengzhou City, Henan Province, China. There are two ways to get to our company :
    1. Fly to Beijing Airport, and then take the high-speed train from Beijing to Zhengzhou Dong Station, then we can pick you up at the station;
    2. Fly to Shanghai Hongqiao Airport, and then take the high-speed train from Beijing to Zhengzhou Dong Station, then we can pick you up at the station.

  • How can I get a suitable quotation quickly ?

    Please introduce your following information when asking for a quotation :
    1. What is your raw material and what is the moisture of the raw material?
    2. What is the hourly output you need?
    3. What is the maximum diameter of your raw materials?
    4. What is the size of the finished product you want, or what is the application of the product? After learning your requirements, we will reply to you quickly and send you a suitable quotation.

  • How strong is the pressure of your ball briquette machine ?

    The pressure can be customized according to your needs. Generally, the pressure of the ball briquette machine is determined by the raw material and the hardness you required for the finished ball briquette.

  • How long is the service life of the mold ?

    Different materials have a different service life, and the material of the mold can be customized according to the specific situation of the customer. The service life of 65Mn material is generally 10-12 months, the service life of 9Cr2Mo material is generally 1.5-2 years, and the service life of stainless steel is generally 3-4 years.

  • What is the output of your machine ?

    The output depends on the size of the ball mold (the size of the finished ball briquette), and the density of the material. Hourly output = ball mold volume × material density × ball mold quantity × rotation speed × 60 minutes.

  • What about the routine maintenance ?

    Replace -220# gear oil (reducer) every six months; Add grease to the bearing once a month; Add hydraulic oil -46# anti-wear hydraulic oil once a month.

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